Returns and Refunds
Thanks for shopping at Word Gifts!
We express our apologies if you are not entirely satisfied with your purchase. Below you will find our Return and Refund Policy for Downloads and Shipped Items. We’re here to help.
Return & Refund Policy
Downloads are non-returnable. For downloadable purchases, customers have 30 calendar days to request a rewrite or refund. If requesting a rewrite, our team will contact you personally to discuss your concerns and how to make your purchase perfect.
For shipped items, customers have 30 calendar days from the date received to request a return. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item does not have to be in the original packaging, but all parts of the product must be included in the return package. Your package must include the receipt or proof of purchase.
When requesting a refund for a downloadable item: please let us know why you are dissatisfied with our service, and our management team will respond with your refund approval status.
If returning a tangible item, we will contact you upon receival of your return and review your order. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, you may choose to receive your refund in the form of store credit, or as a refund to your original payment method. Your credit will be processed within 7 business days.
You will receive the original amount paid for shipping, up to $40, for all return items. This amount will be included in your item refund.
If you have any questions on how to return your item to us, contact us.